CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Whatsapp us at +852 93687975 or send us an email at twentyeightshoes@gmail.com

FAQ

 
Payment Options
 

Payment Options

One of the great things about shopping in Twenty Eight Shoes is that we offer you a diverse selection of payment options! Purchase your orders using any of the following payment methods:


PayPal
PayPal is a payment method for online purchases enabling buyers and retailers to send and receive money online. For more information, visit About Paypal.

 

 

 

Delivery Info
 

- You can enjoy free shipping if your orders are more than HKD$200

 

- Please take note that the delivery time is between

2 - 7 working days from the date that the order is made.

 

 

 

Returns policy

- Enjoy the flexibility of our 30-day free returns policy! Simply pack the item with its original packaging: boxes, tags, and the returns slip into the Twenty Eight Shoes LTD delivery package. 

 

Take the package to our Office:

Suite 6, Factory Space D 4/F, Chung Hing Ind'l Mansion, 
25-27 Tai Yao Street, San Po Kong, Hong Kong

- Should you have any questions regarding this product, please feel free to get in touch with our friendly Customer Experience Team at twentyeightshoes@gmail.com, or cal/whatsapp us at +852 93687975 from (2pm – 7pm, Monday to Friday, excluding Public Holidays).

How can I contact your couriers?
 

Delivery Partners

We work closely with S.F. Express, Express will deliver your shopping to your nearly SF store

 

You may contact our delivery partners to schedule your delivery or request for special delivery arrangements after you have received the tracking number for your order in your email. Please contact couriers to make arrangements:

 

S.F. Express at +852 2730 0273 (Hong Kong) or +853 2873 7373 (Macau)

 

 

 

Do you provide International delivery?

International Delivery

Unfortunately, we do not offer international delivery. The delivery country must always be the same country in which the purchase was made. We currently only deliver within Hong Kong.


However, if you are from any of the countries below where ZALORA presents in, do visit us at these websites:

Singapore:

https://www.zalora.sg/women/twenty-eight-shoes?q=twe&classifier=false&brandRedirect=1&SearchSuggest=true&page_type=brand

Malaysia:

https://www.zalora.com.my/women/twenty-eight-shoes?q=twenty%20e&classifier=false&brandRedirect=1&SearchSuggest=true&page_type=brand

Taiwan:

https://www.zalora.com.tw/women/twenty-eight-shoes?q=twe&classifier=false&brandRedirect=1&SearchSuggest=true&page_type=brand

Shipping Fee

At Twenty Eight Shoes, we keep our shipping fee to a minimum so that you get more bang for your buck! If you spend above a certain amount, you can enjoy free delivery.

 

FREE shipping will be offer:

1) if your purchase is above HKD200.

While total below the threshold will be charged delivery fee of HKD28. 



 

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